by Diana L. Martin
You're used to reading this blog and seeing new product reviews, helpful tips or things like suggestions on how to make your office environment better - and I enjoy writing those articles for you. Well, today is going to be different. No sales pitch. No "how to" topics. No jokes.
Today I'm going to ask you a question that many companies never ask their customers. Why? Maybe they're afraid to hear the answer, but in today's business world if you don't know this answer your company may not be around later to ask it. So here it is...
We used to send surveys to our customers weekly asking about their experiences with us. Most of the time, those ratings were very good and the people who gave us good scores usually also left compliments to explain, but often times the not-as-great-as-we-want-them-to-be ratings didn't include an explanation. If you didn't have a good experience with us, we want to know what happened and how we can fix it, so today I'm asking you to be brutally honest with us and tell us where we fall short.
What do we not offer that you want? How can our service to you be better? Where/how did we fail in our interaction with you?
F - First
A - Attempt
I - In
L - Learning
This is a serious request - we really want to hear from you. You can email your comments to wizard@oexusa.com or to your account manager.
Help us improve - tell us what we can do better. We'll all benefit from your honesty.
Thank you.