customer service debate

Is Chatbot Customer Service Better Than A Real Person?

Is Chatbot Customer Service Better Than A Real Person?

by Diana L. Martin

In today’s fast-paced business world, companies are constantly seeking innovative ways to enhance the customer experience and improve operational efficiency. One such trend gaining popularity is the use of chatbots to handle customer service inquiries. Like any technology implementation, there are both advantages and disadvantages to replacing your customer service staff with chatbots.